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Concept project · fictional practiceBuilt by Cairn & Flint
Riverstone DentalRiverstone Dental
New patients

How a first appointment works.

A walkthrough of what to expect, what to bring, and how the practice handles the things people typically worry about — insurance, payment, anxiety, scheduling.

◦ One

Booking

New-patient appointments are scheduled by phone or through the contact form on this site. We will hold a ninety-minute slot for you. We send a confirmation email and one reminder twenty-four hours before the appointment.


◦ Two

Before you arrive

You will receive a digital intake packet by email — medical history, dental history, current medications, and the records release form if you would like us to request your records from a previous practice. Completing it ahead of time saves about twenty minutes in the chair. If you would rather fill it out in the waiting room, that is also fine.


◦ Three

What to bring

Photo ID. A list of current medications, including over-the-counter and supplements. Your dental insurance card if you have one. If you are coming from another practice and want us to use your prior records, bring them on a USB drive or have your previous practice email them to us before the appointment.


◦ Four

During the appointment

Intake and photography first, then a comprehensive examination by the dentist, then a sit-down conversation about what we found and what we recommend. You will leave with a written treatment plan and a copy of your records. If you have a specific concern — a tooth that has been bothering you, a cosmetic question — we will address it at this appointment, but the comprehensive examination still happens first.


◦ Five

Payment and insurance

Payment is due at the time of service. We accept cash, check, and credit cards. For patients with dental insurance, we provide everything needed to file for reimbursement directly with your insurer; the check goes to you. For larger cases we offer outside financing through CareCredit and Cherry.


◦ Six

Dental anxiety

A meaningful number of our patients have had bad experiences in dental offices in the past. We do not minimize this and we do not rush. We will explain everything before we do it, we will stop if you ask us to, and we will adjust the appointment to whatever pace you need. For some patients, a pre-medication or oral sedation makes appointments much easier; we will discuss it before the first procedure if it might help.

Ready to book?

New-patient comprehensive examinations book one to three weeks in advance, depending on the time of year. Email or call the practice directly.